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This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Boating Parts & Accessories Team on (07)32658016.
We deliver to most addresses within mainland Australia & Tasmania, for delivery to remote territories & internationally please contact us to arrange a quote prior to making a purchase. We normally require a street address for delivery – though if it is something small a PO Box is normally acceptable (e.g. sounder/GPS unit. If you are unsure please contact us). Unfortunately, some remote locations in Australia cannot be serviced, however Northside Marine’s carrier may be able to deliver to a local depot where you can collect your products. If you live in a remote area not regularly serviced by Australia Post please contact us to see what we can do for you. Delivery Information.
At Northside Marine we appreciate that you may have second thoughts about your purchases and will give a ‘Change of Mind’ exchange/refund if goods* are returned within 7 days. For ‘Change of Mind’ purchases, goods can only be accepted back for refund or exchange in “as sold” condition including: undamaged original packaging, complete instruction books, manuals, accessories, etc. If freight expenses of any type have been incurred, these are not refundable. Return freight to us must be covered by the customer. Prior to return of products the client must first notify us to obtain approval. Your Sales Docket must accompany all returns.
At our discretion ‘Change of Mind’ exchange/refunds may be subject to a rehandling charge.
Please Note: ‘Change of Mind’ exchange/refunds do not apply to purchase of specially ordered products, dated products (e.g. flares, EPIRB’s, fire extinguishers), outboard parts, sterndrive parts, books, light globes, batteries, aerosols, chemicals, paints, headphones, some tools, dangerous goods, products which are subject to health regulations including portable toilets, and items purchased by the metre such as wire, rope and carpet.
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