Northside Marine Returns and Refunds Policy

Australian Consumer Law

Returns

• At Northside Marine we appreciate that you may have second thoughts about your purchases and will give a ‘Change of Mind’ exchange/refund if goods are returned within 30 days. For ‘Change of Mind’ purchases, goods can only be accepted back for refund or exchange in “as sold” condition including: undamaged original packaging, complete instruction books, manuals, accessories, etc.
• If freight expenses of any type have been incurred, these are not refundable. Return freight to us must be covered by the customer. Prior to return of products the client must first notify us to obtain approval. Your Sales Docket must accompany all returns. 
• Approved Change of Mind returns may be subject to a reasonable re-stocking or rehandling fee, which will be advised before the return is processed.
• Please Note: These exclusions apply only to Change of Mind returns and do not limit your rights under the Australian Consumer Law. ‘Change of Mind’ exchange/refunds do not apply to purchase of specially ordered products, dated products (e.g. flares, EPIRB’s, fire extinguishers), outboard parts, sterndrive parts, books, light globes, batteries, aerosols, chemicals, paints, headphones, some tools, dangerous goods, products which are subject to health regulations including portable toilets, and items purchased by the metre such as wire, rope and carpet.
• To start a return, you can contact us at orders@nsmarine.com.au. or call 07 3265 8016. Please note that returns will need to be sent to the following address: 2294 Sandgate Rd Boondall, QLD 4034.
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  
  You can always contact us for any return question at orders@nsmarine.com.au or +61 7 3265-8016
  
  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Outboard engines, trailers, electronics, safety equipment and other products may also be subject to manufacturer warranty terms. These warranties are provided in addition to your rights under the Australian Consumer Law.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Change of Mind returns are not available for sale items or gift cards. However, this does not affect any rights you may have under the Australian Consumer Law if an item is faulty, defective, unsafe or does not comply with a consumer guarantee.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@nsmarine.com.au