Just a short note to thank you for your exceptional service in regards to the two small issues with my new trailer. I would probably have expected you to replace the jockey wheel at no charge, but I couldn't have blamed you if you wanted to charge for the strap as I hadn't specified this when I ordered the trailer. And then you go out of your way by coming to my house to fix both issues - excellent! Your attitude to service is rare these days: no discussion, no fuss - just fix the customer's problem. That's how you get repeat business.
All in all it has been a pleasure to deal with you and Alycia at Northside Marine and I will happily come back next time - and I'll do my best to promote you to my friends.
Have a great weekend!