Casper R. - Customer Testimony

Hi Bill,

Just a short note to thank you for your exceptional service in regards to the two small issues with my new trailer. I would probably have expected you to replace the jockey wheel at no charge, but I couldn't have blamed you if you wanted to charge for the strap as I hadn't specified this when I ordered the trailer. And then you go out of your way by coming to my house to fix both issues - excellent! Your attitude to service is rare these days: no discussion, no fuss - just fix the customer's problem. That's how you get repeat business.

All in all it has been a pleasure to deal with you and Alycia at Northside Marine and I will happily come back next time - and I'll do my best to promote you to my friends.

Have a great weekend!

Kind regards,
Casper R.

 

Northside Marine... Your Boating Partners for Life!

 

 



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