Hello Greg and Bill,
I just wanted to provide a short note on my recent experience with Danny at Northside Marine. Over the last couple of weeks I have been doing the rounds to various Marine places in search of a tinny. My first stop was Northside Marine and has it happens was also my last stop. I came in on Saturday after seeing your add online for the 3.7m Allycraft and another tinny with a 25hp Merc. I had a look at the boats in the yard and then came into the office looking for some more information.
Danny offered assistance straight away even though he was obviously having lunch at the time. He told me straight away that the tinny’s weren’t really his area of expertise but would help me with as much as possible and get someone else if required. Danny took the time to ask me what the purpose of the boat would be and confirmed what I probably already knew, that the Allycraft with the 18hp Tohatsu would be the best fit. This is where I was quite impressed as the Allycraft was cheaper than the other one. There is obviously a good culture at your business of looking after the customer’s needs and building long term relationships rather than getting the biggest sale.
Danny was very helpful by providing details on the mechanic report which showed the motor was in good shape. He took me through all the features of the boat in a friendly and professional manner. He was upfront with what was / was not included. I put down a deposit and arranged another visit for Tuesday to run the motor etc.
As it happens, I went and looked at other boats in Yatala, Wynnum and Springwood on Tuesday as well. There were a couple of tinnys that were comparable to the Allycraft both in price and what they offered but none of the places offered the same level of service that Danny offered.
Hence, I returned to Northside Marine later on Tuesday and did the deal.
Having been in Retail all my working life I understand the importance of having good people. Danny is certainly an asset to your business and I will be coming back for servicing and products (and hopefully one day a bigger boat!)
I would also like to mention Donna. I asked her a few questions about finance and she was very prompt with answers and detail. She replied to my last e-mail at 7.30pm last night – definitely wasn’t expecting that!
Anyway, thanks for a great experience at your business and I’m looking forward to taking the wife and kids out on the boat this weekend.